I have forgotten my log in details - how do I check them? | RIX Media Help Desk

I have forgotten my log in details - how do I check them?

If you have forgotten your username or password, follow the guide below to find out how to:

  • Reset your password 
  • Check your username. 

 

Follow our step by step guide: 

1.

2.

  • Enter your e-mail address
  • Click Request Reset 
 
  • If you receive an error message like the one above, this could be because your e-mail is registered to more than one account. Contact us at rixadmin@uel.ac.uk for support. 

3.

  • Look for an e-mail from 'no-reply@rixwiki.org in your inbox
  • Be sure to check your junk e-mail if you can't find it 
  • Your username is who the e-mail is addressed to. In this picture the username is underlined in red. 
  • Click the link in the e-mail to reset your password

4.

  • Enter a new password 
  • Click Reset Password